Shoppers Drug Mart at 174 Bank Street in Ottawa, Ontario

Reviews about Shoppers Drug Mart

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  In general the staff here is great. That is not including the pharmacy. On multiple occasions the head pharmacist here has talked down to me about my insurance and made me uncomfortable during a drug consult. There was yet another issue with my insurance today and once they told me they’d fixed it they made me wait for over half an hour to actually pick up the drugs. That being said everyone else in the store is super helpful and friendly. On multiple occasions they’ve gone above and beyond to help me out. The only problem is I have to have a battle with the pharmacy each time I pick up a prescription.
  by Nashira G

  November 05, 2017
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  I go here often! I find the cashiers and post service to be very nice and upbeat. I don't rate this 5/5 because of one person in the pharmacy. I do not know her name but I wanted to refill my prescriptions (2) and she only refilled one. I suppose there was a lack of communication, so I call that evening, abkut two hours later, to ask about my other prescription. She accused me of being in the wrong and hung up on me. She left a voice mail saying that my prescription would be available the next day at noon. That worked for me! I went in the next day at noon and it wasn't there, it was on back order and I would have to wait. I wouldn't have minded this answer if it weren't for her saying it would have been available and for me to be there at exactly noon. This is only one employee however; the other pharmacy staff are extremely kind and helpful. However, due to that experience I think I will use another pharmacy if she is working.
  by Emmett Pellerin

  December 10, 2016

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