Preston Dental Centre at 343 Preston Street in Ottawa, Ontario

Reviews about Preston Dental Centre

• ✪ ✪ ✪ ✪ ✪
  Long time dentist-loather here. Preston Dental provided what was perhaps the single greatest health care experience of my adult life. Excellent service from start to finish in a welcoming environment. Everyone from the receptionist to the Dentist herself was incredibly professional, helpful, and friendly. That said, absolutely no bullshit customer relations tactics were detected, and we got right down to business in addressing a minor cavity I had. The anesthetic was applied carefully while I listened to music and watched daytime TV (Ellen). Cavity was taken care of with great efficiency. Importantly, the dentist sat with me for 10 minutes and filed the filling down to my exact specifications. I ate a hearty sandwich some 20 minutes later and chewed like a champ. Insurance was processed on the spot and I was sent out the door with a firm handshake. 10/10 will return. This is my first-ever google review.
  by Dan Barber

  November 08, 2017
• ✪ ✪ ✪ ✪ ✪
  Worst dental experience ever! I'm a university student with basically no dental coverage which I made them very aware of from the first moment. I'm also a single mother of a disabled child, which I also let them know of. I have no means aside from the bit of money I worked extremely hard to save up for the tooth that chipped while eating popcorn (bad luck - I know!). I've never had a cavity in my life or any other dental procedure, which I also made them well aware of! They basically gauged me right, left and centre every chance they got! For a basic root canal, they made me come in more than 4 times, which is apparently unnecessary and unheard of (I called about 6 other local dentists and they could not believe the amount of money this place charged me and the number of times they made me go in to complete the procedure!). Taking into consideration that I'm absolutely scared stiff of the dental office as it is (again, which they were made aware of before I even opened my mouth the first time!), you think they'd have just a bit more consideration for their patients well being, feelings and (empty) wallets!! The last appointment to complete the root canal (sitting #5!) I was literally in the chair with my mouth cranked so wide open it was tearing the skin around the outer corners of my lips! I was actually bawling my eyes out and they just kept going without even checking or asking to see if I was alright! I was so appalled by thus point, almost to the edge of disgust with this place. Then approximately 2 weeks later, this so called root canal fell out!! I was beyond infuriated, so I called and they wanted me to go back in for another appointment (#6!!?! Of course! Because each appointment they automatically charge you some absurd amount just for the "new appointment" sitting! Another way to gauge you financially!!) I couldn't believe it! When I got to the office, I essentially told the receptionist that I was refusing to pay the "new appointment" fee AGAIN, since they're work us supposed to be guaranteed for X amount of time, and she was quite rude yet insistent in telling me that was their policy and beyond her authority to decide. So I said to leave the invoice open until I speak with the dentist.... After waiting for about 45 minutes (yes, even with an "appointment"!!), the same ignorant woman dentist finally decides to put down her latte and magazines to "see me about my issues". I immediately inform her that before I agree to open my already injured mouth, I'm refusing to pay the "new appointment" fee yet AGAIN, and remind her that I'm that university student with basically no dental coverage (15% of over $2000 doesn't count for much!!), a single parent of a young disabled child, terrified of dentists, etc. etc.... Then this dentist has the audacity to tell me that the root canal must've fallen out because of something I did - so it's my fault and that's not included in any dental work guarantees! (Keep in mind that she didn't even look in my mouth at this point, probably because I couldn't really afford to pay the damn appointment fee for a sixth time!!). I was so angered, I informed her I'm a law student and not as stupid as she may think I am. I also informed her my cousin who lives in Toronto is a dentist and I'd spoken in to him about the root canal procedure she performed and pointed out a number of issues that she overlooked and/or were just not addressed with me. She looked quite shocked and began fumbling over her own words, repeating the same bull crap over and over again. Long story short, she blamed me for their poor work, tried to charge me another appointment fee which I refused to pay, and wouldn't even try to fix their screw up! My cousin suggested I report this dentist to the dental college of Ontario via formal complaint and also complain against the practice itself for gauging patients in cost and appointment time! I'm now in the midst of doing so! Beware of this place they will take advantage if you if the opportunity arises!! Worst experience I've ever had!!
  by Christine Brousseau

  September 09, 2017

Opening hours Closed now

Today: 08:00 am — 05:00 pm

Photo gallery of Preston Dental Centre

About Preston Dental Centre in Ottawa