NutriChem Compounding Pharmacy at 1303 Richmond Road in Ottawa, Ontario

Reviews about NutriChem Compounding Pharmacy

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  My daughter requires a compound version of her daily medication. I was disappointed with my experience with Nutrichem from start to finish. First it took a couple days to even find out if what I wanted done was even possible. I suppose I wouldn't have complained about that if the rest of the experience was better. I don't live in Ottawa, but I work there, so I skipped my lunch break to go down and fill my prescription. When I got there they didn't tell me that I had to pay in advance, I didn't have the full amount of the quote. My doctor had switched the prescription level so itwould have cost less and they were at the cash register for about 20 minutes trying to figure it out and made me late for an important meeting at work. I still didn't have a quote so they called and said ok here is the price, so I had to go back and pay as I don't like to use my credit card, so then I was late to get my daughter at the sitters and she carged me extra fees. When I went to pay I said I want it delivered, this seemed to be a foreign question and they told me they would put a note in with my daughters compound to send to my insuance company. They finally got the details right. Now we come to the delivery, I work in a secure building but I provided my phone # and the driver would merely pick up the phone provided outside the door and dial my number. I couldnt leave my desk through lunch because they didn't give me a time frame for when hewas coming, when I did get notice he was there it came through one of the vice presidents managers. Somehow the delivery guy thought the phone was broken (it wasn't i checked after he left) and he called the wrong number. When I got to the door he told me it wasn't funny and I wasted 20 minutes of his time. He had also offended the vice presidents manager so she was not exactly in a good mood with me. When I opened the medication the letter promised was not included. I called Nutrichem to ask and complain about the delivery guy. It was clear they did not care what I was saying and they don't want real customers. Then I asked for the lettter and was assured they were emailing it right away. I called about 4 hours later because I never got the letter. They assured me they sent it twice. I called the next day to give them another email as it seemed they were unable to email. They took that and said they had sent it twice again but I got nothing. THEN I called another compounding pharmacy and asked if I could transfer my daughters prescription because of the poor service. He informed me there was a possibility that the compounding could render my daughters medication to be less effective for the time frame and I would have to watch it. Now this was not told to me by Nutrichem at all and my blood stopped pumping as my daughter has a tendency to get angry and sometimes hurt other children and I had trusted Nutrichem to make the compound and sent her to school that day and was terrified her medication might suddenly wear off and cause problems, including me losing anotherday at work for her medical issues which would not be a good thing for my families financial security. I called the pharmacy and they said they checked with their overriding body but if I was concerned see how she was when she got home at the end of the day. I was mortified and spent the whole rest of the day calling different pharmacies and terrified my daughter would hurt someone or herself. I guess Nutrichem must have been somewhat concerned as well because about a minute after I called about that I got an email with my insurance letter. Anyways I have moved to another company that offers great service from start to finish and is closer to my home. I will review them shortly too.
  by Amanda Hicks

  November 05, 2017
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  Have been going her for many years and staff is very helpful. My cold sores have pretty much disappeared after using using conventional creams that never really worked. Sinusitis always cleared faster using homeopathic nasal sprays.
  by Youngmanel

  March 09, 2017

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